How do I contact someone in customer service? Andrew October 16, 2017 23:26 Updated Follow Customer service hours: Monday - Friday: 9am - 5pm PST Please allow up to 48 hours for someone to get back to you. We can be reached by phone at 805-628-9020 and by email here. Related articles Send an email Give us a call How long does a refund or exchange take to process? Will I have to pay customs and duties on an international order? How do I make an exchange or return? Comments 0 comments Article is closed for comments.