How do I contact someone in customer service? Andrew July 11, 2019 15:39 Updated Follow Customer service hours: Monday - Friday: 9 am - 5 pm PST. Please allow up to 48 hours for someone to get back to you. We can be reached by email here. Related articles How do I track my order? What's your return policy? How to care for waxed canvas. How do I make an exchange or return? Why is shipping so expensive? Comments 0 comments Article is closed for comments.