How do I contact someone in customer service? Andrew October 16, 2017 23:26 Updated Follow Customer service hours: Monday - Friday: 9am - 5pm PST Please allow up to 48 hours for someone to get back to you. We can be reached by phone at 805-628-9020 and by email here. Related articles Give us a call Send an email Will I have to pay customs and duties on an international order? How long does a refund or exchange take to process? How do I create an account? Comments 0 comments Article is closed for comments.